cemePrivacy Policy

This page describes what we collect when you use ceme and how we keep that data protected. We at ceme take your privacy seriously and comply with applicable data protection standards across all jurisdictions where our service operates.

When you create a ceme account, deposit funds, place bets on Liga 1 or Piala AFF, or play our live-dealer tables, we collect certain personal and transactional information. This policy explains what we collect, how we use it, who has access to it, and what rights you have over your data.

Our data handling practices are designed to balance your privacy with regulatory compliance, fraud prevention, and legitimate business operations. We do not sell your personal data to third parties for marketing purposes.

What data we collect on ceme

We collect several categories of information when you use ceme:

Identity information: Full legal name, date of birth, email address, and phone number. We require a valid identity document (Indonesian ID card, passport) for account verification.
Payment and financial data: Bank account details, e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction history, deposits, and withdrawals.
Gaming activity: Bets placed, game titles played (Aviator, Sweet Bonanza, baccarat, Mobile Legends esports markets), win/loss outcomes, and account balance history.
Device and connection data: IP address, browser type, operating system, and mobile device identifiers. We use this to detect fraud and ensure compliance with our terms.
Communication records: Emails, chat logs, and support tickets if you contact our team regarding your ceme account.

We collect data to prevent fraud and comply with law

Our ceme identity verification process is mandatory, not optional. We use your personal data to confirm you are who you claim to be, to prevent money laundering, and to comply with anti-terrorism financing standards.

How we use your data on ceme

We use the data we collect for the following purposes:

Account management: Creating and maintaining your ceme account, processing deposits and withdrawals, and managing your balance.
Regulatory compliance: Verifying your identity, detecting unusual patterns that may indicate fraud or money laundering, and reporting to relevant authorities if required by law.
Game delivery: Matching you with live-dealer tables, recording game outcomes, settling disputes, and calculating payouts.
Security and fraud prevention: Detecting unauthorized access, preventing account takeover, and protecting our platform from abuse.
Customer support: Responding to your inquiries, resolving disputes, and improving our service based on feedback.
Marketing (optional): If you consent, we may send you promotional emails about ceme games, tournaments, and payment methods. You can opt out at any time by clicking the unsubscribe link in our emails.

Our data processors and third parties

We do not sell your personal data. However, we share certain data with trusted third parties to deliver ceme services:

Payment processors: We share payment details with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners (online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals.
Live-dealer studios: We transmit minimal identifying data to our multi-camera live-dealer providers to authenticate players and prevent fraud at the table.
Compliance providers: We may engage third-party identity verification and sanctions-screening services to fulfill legal obligations.
Cloud hosting: We store encrypted data on cloud servers located in multiple jurisdictions, including outside Indonesia. Our hosting providers are subject to data protection agreements.

Our servers may sit outside your jurisdiction. Data transferred across borders is encrypted and protected by contractual data-processing agreements that require all recipients to meet privacy standards equivalent to our own.

Your rights on ceme

You have the right to request access to your personal data held on ceme. You can export your transaction history, account details, and game records at any time through your ceme dashboard. If you believe any data is inaccurate, you may request correction.

You have the right to request deletion of your account and associated personal data, subject to our retention obligations. If we are required by law to retain your data for anti-money-laundering compliance, we will continue to store it for the legally mandated period but will not use it for any purpose beyond that requirement.

You may withdraw consent for marketing communications at any time by opting out in your ceme account settings or clicking the unsubscribe link in promotional emails.

Cookies and tracking on ceme

Our ceme platform uses cookies and similar technologies to remember your login session, store your preferences, and analyze how you use the platform. Session cookies expire when you close your browser; persistent cookies remain to recognize you on future visits.

We do not use cookies for targeted advertising across third-party websites. Our analytics collect anonymous data such as page views and game popularity—information that cannot identify you personally.

You can disable cookies in your browser settings, but doing so may prevent ceme features from working properly. For example, you may be logged out unexpectedly or unable to place bets.

Data retention on ceme

We retain your personal and transactional data as long as your ceme account is active, plus a retention period mandated by law. Identity verification records are kept for a minimum of five years for anti-money-laundering compliance. Transaction histories are retained for seven years to support tax reporting and regulatory audits.

Once the retention period expires, we securely delete your data or anonymize it so it cannot identify you. If you close your ceme account, we begin deleting your data according to the same timelines, subject to legal holds.

Changes to our ceme privacy policy

We may update this privacy policy to reflect changes in our practices, technology, or applicable law. Material changes will be notified to you via email at least 30 days before they take effect. Your continued use of ceme after the new policy's effective date constitutes your acceptance of the updated terms.

Contact us about your privacy

If you have questions about this privacy policy, wish to exercise your rights, or believe we have mishandled your data, please contact our support team via the ceme app or by sending an email to our compliance team. We will respond to access and deletion requests within 30 days.

Our ceme services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's data protection and privacy laws. If you are located in a jurisdiction where we do not operate, you may not have an enforceable claim against us under that jurisdiction's privacy laws.

This policy is effective as of the date posted on the ceme website. We encourage you to review it periodically for updates, particularly around peak seasons such as Liga 1 playoffs, Piala AFF tournaments, and holiday periods like Idul Fitri and Idul Adha when usage patterns and data volumes increase.