ceme Platform Account Terms

When you open an account on ceme, you enter into an agreement with our platform governing your use of our sportsbook, live-dealer tables, slot games, and esports markets. These terms set out what we require from you, what you can expect from us, and how disputes are resolved. Our ceme terms apply regardless of whether you access our platform via mobile app or web browser.

We operate ceme across supported jurisdictions where local law permits online gaming and sportsbook activity. By creating an account, you confirm that you meet our eligibility requirements and that your use of ceme complies with your own jurisdiction's regulations. Our services are available only where applicable law permits; users are responsible for verifying compliance with their local laws.

This page outlines the core terms governing your ceme account, deposits, withdrawals, bonuses, dispute resolution, and our policies on account closure and misconduct.

Account eligibility and opening conditions on ceme

To create a ceme account, you must be of legal age in your jurisdiction and not prohibited by local law from using our platform. We require you to provide accurate personal information during registration—your full name, date of birth, email address, and phone number. We use this information to verify your identity and comply with anti-money-laundering and know-your-customer regulations.

You are responsible for maintaining the confidentiality of your ceme login credentials. If you suspect unauthorized access to your account, notify our support team immediately. We do not accept liability for losses resulting from your disclosure of credentials to third parties or your failure to log out on shared devices.

We reserve the right to refuse account creation or suspend an existing ceme account if we have reasonable grounds to believe you are breaching these terms, engaging in fraud, using automated tools, or placing bets in breach of local law. Account verification may require document submission (identity card, proof of residence, or bank statement). This process protects both you and ceme.

Deposits, withdrawals, and payment methods

ceme accepts deposits via eight payment channels: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Minimum deposit amounts vary by method; maximum limits are set to comply with Indonesian banking regulations.

When you deposit on ceme, funds are credited to your account balance upon payment confirmation from your bank or e-wallet provider. We do not charge deposit fees, though your payment provider may. Deposits are non-refundable unless ceme has made an error (e.g., duplicate charge), in which case we will investigate and reverse the transaction if warranted.

We reserve the right to decline a withdrawal if we detect suspicious activity, if your account is under investigation, or if we reasonably believe the request violates these terms or local law. You will be notified of the reason for any declined withdrawal.

Bonus terms and wagering requirements

We occasionally offer promotional bonuses—welcome offers, reload bonuses, free spins, or cashback. Any bonus on ceme carries specific terms: eligibility criteria, wagering requirements (the multiple of the bonus amount you must bet before withdrawing), time limits, and game restrictions. You must accept bonus terms explicitly before claiming.

Bonuses are promotional credits, not cash. You cannot withdraw a bonus itself; you can only withdraw winnings generated from bonus play after meeting wagering requirements. If you fail to meet wagering requirements within the specified time, your bonus expires and any associated winnings are forfeited.

We do not permit bonus abuse on ceme—strategies designed to extract bonus value with minimal risk (e.g., betting maximum on low-volatility games while minimizing loss). If we detect abuse, we reserve the right to forfeit the bonus, void associated winnings, or close your account.

Our ceme gaming rules and fair play

All games on ceme—sportsbook Liga 1 and Piala AFF, live-dealer blackjack and roulette, slots like Aviator and Fortune Tiger, esports markets on Mobile Legends and Free Fire—operate under fair play commitments. Our sportsbook odds and game outcomes are determined by certified random-number generators or live events (in the case of live-dealer tables and sportsbook).

We do not manipulate odds or outcomes. However, we do reserve the right to void bets or cancel events if we detect manipulation, fraud, match-fixing, or if an event is postponed or abandoned. In such cases, your stake will be refunded or the bet voided as per ceme policy.

We monitor account activity for suspicious patterns—rapid bet placement, unusually large stakes, or coordinated betting with other accounts. If we suspect fraud or collusion, we may suspend your account pending investigation. We will not provide refunds for bets deemed suspicious.

Live-dealer tables

Outcomes are determined by physical cards, wheels, and balls in real-time studios. All ceme live-dealer games are broadcast transparently with multi-camera coverage.

Sportsbook bets

Outcomes determined by actual match results. If a match is abandoned or postponed, ceme follows standard settling rules (e.g., bets voided if not completed within a specified window).

Slot games

Each spin uses a certified RNG. Outcomes are not influenced by previous spins or player behavior. Return-to-Player percentages are disclosed in each game's information panel.

Dispute resolution and complaints on ceme

If you believe ceme has breached these terms or treated you unfairly, you may submit a complaint. Contact our support team with details of the dispute, relevant transaction IDs, and evidence. We investigate complaints within business days and respond with our findings.

If you are dissatisfied with our resolution, you may escalate to our compliance officer. We keep records of all complaints and resolutions for accountability. We do not charge complaint fees on ceme.

Our ceme terms are governed by applicable law in supported jurisdictions. Any legal disputes will be resolved according to the laws of your jurisdiction, provided that local law permits online gaming activity.

Account closure and misconduct

You may close your ceme account at any time by requesting account closure through our support team. Funds in your account balance will be paid out upon closure. You may request closure if you wish to suspend betting activity.

We may close your ceme account without notice if we believe you have:

• Provided false or misleading information during registration or verification.
• Engaged in fraud, money laundering, or bet manipulation.
• Used automated tools, bots, or scripts to access ceme services.
• Violated these terms or applicable law in your jurisdiction.
• Been identified as a self-excluded player on another platform.

If we close your account for misconduct, any remaining balance may be forfeited. We will notify you of account closure and provide a reason where appropriate. We may share information about account closure with relevant authorities if required by law.

Our ceme commitments and jurisdiction notice

We operate ceme with transparency and fairness as core principles. We commit to processing your deposits and withdrawals promptly, protecting your personal data with industry-standard encryption, and maintaining detailed transaction records for your review and dispute resolution.

We may update these terms from time to time. Material changes will be announced via email or in-app notification. Your continued use of ceme after such notice constitutes acceptance of updated terms. If you disagree with updated terms, you may close your account.

These terms, together with our privacy policy and game-specific rules, form the complete agreement between you and ceme. If any provision of these terms is found invalid by a court, the remaining provisions remain in force. Our failure to enforce any term does not constitute waiver of that term.